Refund Policy

1. Return Conditions

You may return the products you purchased within 14 days from the date of delivery. For the return to be accepted, the following conditions must be met:

Original Box and Contents: The product must be returned complete with its original box and all accessories/contents.

Product Damage Condition: Returns of products that have been damaged, used, or otherwise damaged due to the customer are not accepted.

Original Box Damage Condition: Returns of products whose original box has sustained major-scale damage or damage that makes it unusable are not accepted.

Hygiene and Safety: Products subject to hygiene regulations and products whose safety label/seal has been opened cannot be returned.

Personalized Products: Products that are produced or personalized entirely according to your request (custom-made products) are not eligible for return.

Important Note: For returns, if the product does not have any damage caused by the seller, the return shipping cost is the responsibility of the customer.

2. Cancellation and Exchange Conditions

You may request cancellation of your order after placing it, provided that the product has not yet been shipped.

Once your order has been shipped, no cancellation or exchange can be made until the product is delivered to you.

For shipped orders, the cancellation/return process can only be initiated after the product has been delivered to you and the above return conditions have been met.

3. How Does the Return Process Work?

Request Submission: To initiate the return process, you can contact us by email or through the Help and Support section.

Address Information: Once your return request is approved, you will be informed of the return address to which you need to send the product. (Please note: Returns sent to the wrong address will not be accepted.)

Inspection and Approval: The condition of the product that reaches our warehouse is inspected by our expert team. If it is found to comply with the return conditions, the process is officially approved.

Refund: Once the return is approved, the product amount will be transferred to your bank. It may take 14 business days or longer for the amount to appear in your account, depending on your bank's internal processes and workload.

To ensure that the process proceeds as quickly and smoothly as possible, we kindly ask you to make your returns in accordance with the instructions above. For any questions or support you may need, you can contact our customer service team at any time.