Refund Policy

1. Return Conditions
You may return the products you have purchased within 14 days from the delivery date without providing any reason. For the return process to be accepted, the following conditions must be met:

Original Box and Content: The product must be sent back complete with its original box and all accessories/contents.

Condition of Damage: Returns will not be accepted for products where large-scale or unusable damage has occurred to the product itself or its original box.

Hygiene and Security: Products that are subject to hygiene rules and whose security seal/tape has been opened cannot be returned.

Customized Products: There is no right of return for products manufactured completely in line with your request or customized (custom-made) items.

Important Note: For return transactions, the return shipping fee belongs to the buyer (customer). Once your return is approved, the product price and the initial shipping fee from the first order will be refunded to you exactly as paid.

2. Cancellation and Exchange Conditions
After placing your order, you can request a cancellation before the product is shipped.

Once your order has been shipped, no cancellation or exchange transactions can be made until the product is delivered to you.

For shipped orders, the cancellation/return process can only be initiated after the product is delivered to you and the return conditions listed above are met.

3. How Does the Return Process Work?
Creating a Request: To initiate the return process, you can submit your request via the "Return Option" located in your account panel.

Address Notification: After your return request is approved, the return address to which you should send the product will be notified to you. (Please note: Return shipments sent to the wrong address will not be accepted.)

Inspection and Approval: The condition of the product reaching our warehouse is inspected by our expert teams. If it is found compliant with the return conditions, the process is officially approved.

Refund: After the return is approved, the product price is transferred to your bank. The reflection of the fee on your account may take 14 business days or more, depending on your bank's internal processes and transaction density.

We kindly request you to perform your returns in accordance with the guidelines above to ensure the process proceeds as quickly and smoothly as possible for you. For any questions or support needs, you can contact our customer service team at any time.